Shipping Standards
Orders are prepared for discreet, temperature-aware transport after payment is matched to the order number and the research-use acknowledgment is complete.
Standard shipping$9 on orders under $250.
Free shippingOrders of $250 or more ship free.
DispatchMost matched orders dispatch within 24 business hours.
PackagingDiscreet exterior packaging with product protection inside.
HandlingTemperature-aware packing for lyophilized research materials.
TrackingTracking is provided when the carrier scan is available.
Address accuracy
Customers are responsible for entering a complete shipping address during checkout. Contact support quickly if an address needs correction before dispatch.
Carrier delays
Carrier delays can happen after handoff. If tracking stalls or a package arrives damaged, contact support with your order number and photos of the packaging.