Shipping standards.
Orders are prepared for discreet, temperature-aware transport after payment is matched to the order number and the research-use acknowledgment is complete.
$9Standard shipping on orders under $250
FreeOn orders of $250 or more
24hMost matched orders dispatch within 24 business hours
PackagingDiscreet exterior packaging with product protection inside.
HandlingTemperature-aware packing for lyophilized research materials.
TrackingTracking is provided when the carrier scan is available.
U.S. shipping only
We currently ship within the United States only. International shipping is unavailable at this time.
Address accuracy
Customers are responsible for entering a complete shipping address during checkout. Contact support quickly if an address needs correction before dispatch.
Carrier delays
Carrier delays can happen after handoff. If tracking stalls or a package arrives damaged, contact support with your order number and photos of the packaging.