Returns & replacements.
Because research materials are sensitive, opened or temperature-exposed products cannot be returned to inventory. Replacement review is available for damaged shipments, incorrect items or documentation mismatches.
Report window
Contact support within 7 days of delivery with your order number, photos and a description of the issue.
Eligible for review
- Wrong item or quantity received.
- Visible carrier or packaging damage on arrival.
- Product documentation does not match the item received.
- Shipment appears compromised before opening.
Not eligible
- Opened vials or materials removed from their original packaging.
- Orders used outside the stated research-use terms.
- Address errors submitted at checkout after carrier handoff.